Terms & Conditions

Part A - Website Terms

1. Definitions

"CoRGuard" means the platform by MAEZ Consulting. "User" means any individual accessing the website. "Website" means chainresponsibility.au and subdomains. "Content" means text, images, data, blog posts, case studies, videos, and materials.

2. Website Use

The website may be used for lawful purposes only. Users must not reproduce content without written consent, attempt unauthorised access, introduce malware, or use automated scraping.

3. Intellectual Property

All content is the intellectual property of MAEZ Consulting unless otherwise stated. No copying, modification, or redistribution is permitted without written permission.

4. Blog and Case Study Content

Blog and case study content is provided for general information only and is not legal advice. Case studies may include fictional or illustrative scenarios.

5. Third-Party Links

We are not responsible for third-party content, websites, services, or external policies.

6. Cookies and Analytics

The website may use Google Analytics and cookies. Continued use may constitute consent where legally permitted. Cookies can be controlled through browser settings.

Part B - SaaS Platform Terms

7. Definitions

"Client" means a subscriber. "Unit" means vehicle, person, or asset, whichever count is higher for billing. "Platform" means the CoRGuard SaaS web and mobile platform. "Subscription" means a paid access arrangement. "Client Data" means all data uploaded or generated by the Client.

8. Services

CoRGuard services may include contractor and driver induction workflows, audit scheduling and management, document storage and expiry tracking, vehicle maintenance and compliance monitoring, fatigue management, driver diary checks, planned EWD integration, NCR and incident reporting, real-time compliance alerts, and compliance reporting dashboards.

9. Pricing and Billing

Pricing is generally calculated per Unit per month and billed monthly in arrears unless otherwise agreed. Amounts are in AUD and exclusive of GST. Price changes require 30 days notice. Invoices are payable within 14 days, and accounts more than 30 days overdue may be suspended or referred for collection.

10. Account and Access

Clients are responsible for credential security, compliance with Australian laws and Heavy Vehicle National Law obligations, and preventing unauthorised account sharing or transfer.

11. Acceptable Use

Clients must not use the platform unlawfully, upload defamatory or fraudulent data, reverse engineer the platform, use it to develop a competing product, or overload or disrupt platform operations.

12. Data Privacy and Security

CoRGuard handles Client Data in accordance with the Australian Privacy Principles under the Privacy Act 1988. Client Data remains the Client's property. CoRGuard uses industry-standard security including TLS/SSL, encryption at rest, audits, and breach notification processes. CoRGuard does not sell Client Data.

13. Data Retention and Deletion

Client Data is stored securely during the subscription. After termination, data is retained for 90 days for export, then permanently deleted unless legally required otherwise. Exports are available by request to support@corguard.com.au in standard formats such as CSV or PDF within 10 business days.

14. Intellectual Property

Platform intellectual property belongs to MAEZ Consulting. Clients receive a limited, non-exclusive, non-transferable licence to use the platform during their subscription. Clients retain ownership of Client Data. Feedback may be used without obligation.

15. Service Levels and Uptime

CoRGuard targets 99.9% monthly availability. Scheduled maintenance will usually receive 48 hours notice. Emergency patches may occur as needed. No uninterrupted access is guaranteed.

16. Support

Support is available at support@corguard.com.au, Monday to Friday, 9am to 5pm ACST, excluding South Australian public holidays. Support aims to acknowledge requests within 4 business hours and critical issues within 24 business hours.

17. Termination

Clients may terminate with 30 days written notice, effective at the end of the billing period, with no partial refunds unless required by law. CoRGuard may terminate for material breach, unlawful use, non-payment beyond 30 days, or insolvency. After termination, access ceases and outstanding fees remain payable.

18. Limitation of Liability

CoRGuard is a compliance management tool and is not a guarantee of compliance or legal advice. To the extent permitted by law, indirect and consequential damages are excluded, and liability is capped at three months of fees. Clients indemnify CoRGuard for misuse or breach of these terms.

19. Force Majeure

CoRGuard is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, cyber attacks, power outages, or infrastructure failures.

20. Dispute Resolution

Parties will first attempt good-faith negotiation for 14 days. If unresolved, disputes may proceed to mediation through the Resolution Institute, with costs shared equally. Urgent relief remains available.

Part C - General Terms

21. Changes to Terms

Material changes require 30 days notice where practical. Continued use after changes means acceptance of updated terms.

22. Severability

Invalid provisions do not affect the remaining terms.

23. Entire Agreement

These Terms, the Privacy Policy, and any subscription agreement form the entire agreement.

24. Assignment

Clients cannot assign rights without consent. CoRGuard may assign to a successor.

25. Waiver

Failure to exercise a right is not a waiver of that right.

26. Governing Law

These terms are governed by the laws of South Australia. Courts of South Australia have jurisdiction.

27. Contact

Email support@corguard.com.au or visit https://chainresponsibility.au.