Platform: CoRGuard (https://chainresponsibility.au)
Operated by: Wragg Family Investments Pty Ltd ATF Wragg Family Trust trading as MAEZ Consulting (ABN 51 590 201 900)
Last Updated: 9th February 2026
Effective Date: 1st September 2019

Welcome to CoRGuard. These Terms and Conditions govern your access to and use of the CoRGuard website, platform, and related services. By accessing or using CoRGuard, you agree to be bound by these terms. If you do not agree, you must not use the platform.

PART A — Website Terms

1. Definitions

• “CoRGuard”, “we”, “us”, or “our” refers to the CoRGuard platform operated by Wragg Family Investments Pty Ltd ATF Wragg Family Trust trading as MAEZ Consulting.
• “User”, “you”, or “your” refers to any individual accessing the CoRGuard website.
• “Website” refers to https://chainresponsibility.au and all associated subdomains.
• “Content” means all text, images, data, blog posts, case studies, videos, and other materials published on the Website.

2. Website Use

By accessing the Website, you agree to:

• Use the Website only for lawful purposes and in accordance with these Terms.
• Not reproduce, distribute, or republish any Content without prior written consent.
• Not attempt to gain unauthorised access to any part of the Website, server, or connected systems.
• Not introduce viruses, malware, or any harmful code to the Website.
• Not use automated tools, bots, or scrapers to extract content or data from the Website.

3. Intellectual Property

All Content on the Website, including but not limited to text, graphics, logos, images, software, and the CoRGuard brand, is the intellectual property of MAEZ Consulting or its licensors and is protected by Australian and international intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Website or its Content without express written permission.

4. Blog and Case Study Content

Blog posts and case studies published on the Website are provided for general informational purposes only. They do not constitute legal, compliance, or professional advice. Case studies may be based on fictional but realistic industry scenarios reflecting common compliance challenges and do not represent specific client engagements unless expressly stated.

While we endeavour to ensure the accuracy of published content, we make no warranties regarding completeness, accuracy, or suitability for any particular purpose.

5. Third-Party Links

The Website may contain links to third-party websites or resources. These links are provided for convenience only. We have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party websites.

6. Cookies and Analytics

The Website uses cookies and analytics tools (including Google Analytics) to improve user experience and track website performance. By continuing to use the Website, you consent to the use of cookies in accordance with our Privacy Policy.

You may disable cookies through your browser settings, however this may affect the functionality of certain Website features.

PART B — SaaS Platform Terms

7. Definitions

• “Client” refers to the individual or entity that subscribes to and uses the CoRGuard platform.
• “Unit” means a vehicle, person, or asset — whichever number is higher — used for billing purposes.
• “Platform” refers to the CoRGuard SaaS application, including web and mobile interfaces.
• “Subscription” refers to the paid arrangement under which you access the Platform.
• “Client Data” means all data, documents, records, and information uploaded to or generated within the Platform by the Client or its authorised users.

8. Services

CoRGuard provides compliance and safety management solutions for businesses operating within the Chain of Responsibility framework under the Heavy Vehicle National Law (HVNL). Services include but are not limited to:

• Contractor and driver induction workflows
• Audit scheduling and management
• Document storage and expiry tracking
• Vehicle maintenance and compliance monitoring
• Fatigue management and electronic work diary (EWD) integration
• Non-conformance and incident reporting
• Real-time compliance alerts via email and SMS
• Compliance reporting and analytics dashboards

Features available depend on your subscription plan. A full breakdown of plans and pricing is available at https://chainresponsibility.au/pricing/.

9. Pricing and Billing

• Pricing is charged per Unit per month.
• You will be billed monthly in arrears based on the maximum number of active Units during the billing cycle.
• All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
• We reserve the right to update pricing with a minimum of 30 days written notice.
• Failure to make payment within 14 days of the invoice date may result in suspension of access to the Platform.
• Overdue accounts beyond 30 days may be referred to a debt collection agency, with all associated costs borne by the Client.

10. Account and Access

• You are responsible for maintaining the confidentiality and security of your account credentials including usernames and passwords.
• You must ensure that all authorised users comply with these Terms.
• You must ensure that your use of CoRGuard complies with all applicable Australian laws, workplace regulations, and the HVNL.
• You must not share, transfer, or assign your account to any third party without our prior written consent.
• We may suspend or terminate access immediately if you violate these Terms, fail to make payments, or engage in misuse of the Platform.
• You must notify us immediately if you become aware of any unauthorised access to your account.

11. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in any way that breaches applicable laws or regulations.
• Upload, transmit, or store any data that is defamatory, obscene, fraudulent, or infringes the rights of any third party.
• Attempt to reverse engineer, decompile, or disassemble any part of the Platform.
• Use the Platform to develop a competing product or service.
• Overload, disrupt, or interfere with the Platform or its infrastructure.
• Share login credentials across multiple individuals unless authorised under your subscription plan.

12. Data Privacy and Security

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and handle your data in accordance with our Privacy Policy.

• Client Data remains the property of the Client at all times.
• We access Client Data only for service delivery, technical support, system maintenance, and platform improvement purposes.
• We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, regular security audits, and access controls.
• We will notify you within 72 hours of becoming aware of any data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme.
• We do not sell, share, or provide Client Data to third parties except as required by law or with your explicit consent.

13. Data Retention and Deletion

• During your Subscription, all Client Data is stored securely and available for access and export.
• Upon termination or cancellation, we will retain Client Data for a period of 90 days to allow for data export.
• After the 90-day retention period, Client Data will be permanently deleted from our systems unless retention is required by law.
• You may request data export at any time during your Subscription by contacting support@corguard.com.au.
• Data exports will be provided in standard formats (CSV, PDF) within 10 business days of request.

14. Intellectual Property

All CoRGuard software, branding, documentation, user interfaces, and underlying technology are the intellectual property of MAEZ Consulting and its licensors.

• Your Subscription grants you a limited, non-exclusive, non-transferable licence to use the Platform for the duration of your Subscription.
• Clients retain full ownership of all Client Data uploaded to or generated within the Platform.
• Any feedback, suggestions, or improvement ideas you provide regarding the Platform may be used by us without obligation to you.

15. Service Levels and Uptime

• We target 99.9% Platform availability, measured on a monthly basis, excluding scheduled maintenance windows.
• Scheduled maintenance will be communicated via email or in-app notification with a minimum of 48 hours notice where possible.
• Emergency security patches or critical updates may require immediate downtime, which we will communicate as soon as practicable.
• We do not guarantee uninterrupted access and are not liable for downtime caused by factors outside our reasonable control.

16. Support

• Technical support is available via support@corguard.com.au during standard business hours: Monday to Friday, 9:00 AM to 5:00 PM ACST (Australian Central Standard Time), excluding South Australian public holidays.
• We aim to acknowledge support requests within 4 business hours and resolve critical issues within 24 business hours.
• Priority support may be available under certain subscription plans.

17. Termination

Either party may terminate the Subscription as follows:

17.1 Termination by Client

• You may cancel your Subscription with 30 days written notice to support@corguard.com.au.
• Cancellation takes effect at the end of the current billing period.
• No refunds are provided for partial billing periods.

17.2 Termination by CoRGuard

We reserve the right to suspend or terminate your access with immediate effect in the event of:

• Material breach of these Terms that is not remedied within 14 days of written notice.
• Unlawful use of the Platform.
• Non-payment beyond 30 days of the invoice date.
• Insolvency, bankruptcy, or administration of the Client.

17.3 Effect of Termination

• Upon termination, access to the Platform will cease immediately or at the end of the notice period, as applicable.
• Client Data will be available for export for 90 days following termination (see Section 13).
• Any outstanding fees remain payable.

18. Limitation of Liability

18.1 Exclusion of Liability

To the maximum extent permitted by Australian law, CoRGuard is not liable for:

• Any indirect, incidental, special, consequential, or punitive losses or damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Any failure or delay in performance caused by factors outside our reasonable control.
• Decisions made or actions taken based on data, reports, or information generated by the Platform.

18.2 Cap on Liability

Our total aggregate liability to you for any claims arising from or related to these Terms or the Platform is limited to the total fees paid by you in the 3 months immediately preceding the claim.

18.3 Indemnity

You agree to indemnify and hold harmless CoRGuard, MAEZ Consulting, and their directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including legal costs) arising from:

• Your use of the Platform.
• Your breach of these Terms.
• Any third-party claims resulting from your Client Data or your use of the Platform.

18.4 Compliance Disclaimer

Important: CoRGuard is a compliance management tool designed to assist you in meeting your obligations under the Heavy Vehicle National Law and Chain of Responsibility legislation. CoRGuard does not guarantee compliance. It remains your responsibility to ensure that your business meets all applicable legal and regulatory requirements. The Platform does not constitute legal advice.

19. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• Natural disasters, fire, flood, earthquake, or pandemic.
• Acts of war, terrorism, civil unrest, or government action.
• Internet or telecommunications failures.
• Cyberattacks, including denial-of-service attacks.
• Power outages or infrastructure failures.

The affected party must notify the other party as soon as practicable and take reasonable steps to mitigate the impact.

20. Dispute Resolution

In the event of a dispute arising from or in connection with these Terms:

• The parties agree to first attempt to resolve the dispute through good faith negotiation within 14 days of written notice of the dispute.
• If the dispute cannot be resolved through negotiation, the parties agree to participate in mediation administered by the Resolution Institute (or equivalent body) before commencing legal proceedings.
• The costs of mediation shall be shared equally between the parties.
• Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

PART C — General Terms

21. Changes to Terms

We may update these Terms from time to time. Changes will be communicated via email or in-app notification with a minimum of 30 days notice for material changes. Continued use of the Website or Platform after the effective date of changes constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you must cease use of the Website and Platform and cancel your Subscription in accordance with Section 17.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy and any subscription agreement, constitute the entire agreement between you and CoRGuard and supersede all prior agreements, representations, and understandings.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of substantially all assets.

25. Waiver

A failure by either party to exercise or enforce any right under these Terms does not constitute a waiver of that right.

26. Governing Law

These Terms are governed by the laws of South Australia, Australia. Any disputes not resolved through the dispute resolution process in Section 20 will be subject to the exclusive jurisdiction of the courts of South Australia.

27. Contact

Email: support@corguard.com.au
Website: https://chainresponsibility.au